- Returns and Refund Policy
At Shine Bright Diamonds, we are committed to ensuring your satisfaction with our products. Please review our returns and refund policy to understand the process and requirements:
1. Eligibility for Returns
- Return Window: Items may be returned within 30 days of the purchase date.
- Item Condition: To be eligible for a return, items must meet the following conditions:
- Be in their original, unused condition without any signs of wear or damage.
- Include all original packaging, certificates, and documentation (e.g., diamond grading certificates, if applicable).
- Jewelry items must not have been resized, altered, or engraved.
2. Reasons for Return
- We accept returns for the following reasons:
- Change of Mind: If the item is no longer desired.
- Defects or Damage: If the product was received in a defective or damaged condition. (Evidence such as photographs may be requested.)
- Incorrect Item: If the product received does not match the order placed.
3. Process for Returns
- To initiate a return, please follow these steps:
- Contact Us: Email us at shinebrightdiamonds25@gmail.com or call (1) 972-5104073 to request a Return Authorization Number (RAN).
- Package the Item: Safely package the item with all original documentation and ensure it is secure for shipping.
- Include RAN: Clearly write the RAN on the outside of the return package.
- Ship the Item: Send the item to the address provided in the return authorization email. Customers are responsible for return shipping costs unless the return is due to an error or defect on our part.
4. Refunds
- Refunds will be processed only after we receive and inspect the returned item.
- The inspection process typically takes 3-5 business days from the date of receipt.
- Refunds will be issued to the original payment method within 7-10 business days after the inspection is complete.
5. Non-Returnable Items
- The following items are not eligible for returns:
- Used earrings due to hygiene concerns (unless defective).
6. Contact Information
- For questions or concerns about returns or refunds, please contact us at:
- Email: shinebrightdiamonds25@gmail.com
- Phone: (1) 972-510-4073
- Address: Shine Bright Diamonds, 10615 Rolling Hills Dr, Little Elm, TX 75068
- We value your trust and strive to provide a seamless experience. Thank you for choosing Shine Bright Diamonds!